سياسية الخصوصية

privacy policy

January 02, 2024

Here is an explanation of the privacy policy, which includes how we collect, use, disclose and protect users’ personal data.

(You) the user sends his data for the educational services provided by Best Academy, whether through the application (Best Academy application) or the website. This page is designed to enable users who receive Best Educational Academy services to have the right to consent to allow data sharing. Which leads to properly protecting their privacy.

Privacy Updates: This Privacy Policy may be updated periodically. Users should refer to the Policy regularly to stay up to date with the latest information.

How to contact us:

If you have questions or concerns regarding our privacy policies, you should contact the Best Academy team via email to info@best2ss.com

who are we ?

We are Best Academy. Our address is (Riyadh – Kingdom of Saudi Arabia). We are learning English language online through the Best Academy platform.

 We control your data (the user), and this means that Best Academy is responsible for determining how your personal information is collected, stored, and used.

By using the Site and the Application, you (the user) agree to the current version of our Privacy Policy.

Why do we collect information about you?

We collect certain data directly from you, such as information you enter yourself, data relating to your participation in courses, and data from third-party platforms with which you connect with Best Academy. By reading this page, you consent to the collection of data.

 We also collect some data automatically, such as information about your device and which parts of our Services you interact with or spend time using. Our primary goal in collecting personal information is to provide you with a safe, smooth, efficient, and personalized experience. This allows us to provide services and features that are most likely to meet your needs, and to customize our services to make your experience better and easier.

Children’s policy

We recognize the privacy concerns of children and encourage parents and guardians to take an active role in their children’s online activities and interests.

• There are restrictions on children’s use of applications in general, but the Best Academy application is available for ages over five

• We do not knowingly collect Personal Information from children under the age of five through the Site or App. If we learn that we have collected Personal Data from a child under these ages, we will take reasonable steps to delete it. (For Parents) If your child is under the age of five and you learn that If your child has provided us with personal information through the Site or App without your consent, please contact us to info@best2ss.com and we will take steps to delete that information.

Information we collect about website visitors

Log files

We automatically collect certain information about our site traffic and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

Cookies:

Cookies are small text files that your browser stores while you browse the Internet. They may be used to collect, store and share data about your activities across websites, including Best Academy. Cookies also allow us to remember things about your visits to Best Academy, such as your preferred language, and to make the site easier to use. We use both session cookies, which expire after a short period or when you close your browser, and persistent cookies, which remain stored in your browser for a specified period.

We use session cookies to recognize you during a single browsing session, such as when you log in to Best Academy. We use persistent cookies where we need to recognize you over a longer period, for example when you request that we keep you logged in.

If you reject cookies in your browser settings, you can still use our site, but your ability to use some pages may be impaired.

Information we collect from users in order to register with Best Academy:

To use certain features (such as enrolling in a course), you need to create a user account. When you create or update your account, we will collect the following information from you (“Personal Data”):

• your name

• Your email address

• Your year of birth

• Sex

• Country of residence/origin

• phone numbers

• Social media accounts (if you log in/register using social media, specifically Google)

Profile information:
You may also choose to provide profile information such as photo, title, website link, social media profiles, or other data. Your profile data will be publicly viewable by others.

Control of Information:

We provide users with the right to control their personal information. Users can request access to, correction of, and deletion of their data from our database.

Usage information:
We use Google Analytics, which uses log files and cookies to track certain information about site visitors in the aggregate. This service captures usage and volume statistics to allow us to analyze the use of our site. You can get more information about how Google Analytics collects information at http://www.google.com/analytics/.

Study information
When you register for and take courses, we collect certain data including but not limited to:
• Records of your visits to the Best Academy website and your interaction with educational content, such as pages, reviews, posts, comments, and any other interactions you have in discussion forums.
• Details of the grades you obtained while taking the tests and interactive exercises you take at Best Academy.
Record live classes
• Virtual classes, which are part of our language courses, are recorded.

Device information:
When you use the App, we will collect non-personal information about the device you use to access the App, including:
• Device type
• Operating system and mobile communications company,
• The language used by the device,

Payments:
If you make purchases, we collect certain data about your purchase (such as your name and zip code) as necessary to process your order.
• You can pay through a third-party payment system (for example, PayPal and you can also pay through bank transfer.
• You must provide certain payment and billing data directly to our payment processing partners, including your name, credit card information, billing address, and zip code.
• For security reasons, Best Academy does not collect or store sensitive cardholder data, such as full credit card numbers or card authentication data.
• All uses of billing and payment information are subject to the policies of those third parties.
Browse safe
We care about information security and provide a safe browsing environment. Emphasizes the need not to share sensitive information via unsecured means.

Messaging by Email: 
If you choose to leave us feedback, we will collect the information you submit to us. We retain this information as necessary to resolve disputes, provide customer support, and troubleshoot problems as permitted by law.
If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Site and App, we may collect this information in a file specific to you.

Communication from us, the application or the website
Special offers and updates:

We may occasionally send you information about products, services, special deals and promotions, using the email address you provide to us during registration. To the extent we send you commercial emails related to third party marketing or promotional materials, we will give you the ability to opt out of receiving such emails in accordance with applicable law. We will not provide your personally identifiable information to third parties for their marketing purposes without your consent.

Receive notifications:
You may receive notices from Best Academy through Google (Firebase) push notification services. By allowing push notifications when you download the App, you consent to all notifications sent to you through the App, which may include information about products, services, special deals and promotions.
Service-related advertisements
We will send you announcements related to some of our services via email when this is necessary. Please note that you have the option to deactivate your account. If you do not want to receive any advertisements.

How long do we keep your personal data?
For EU users and users in other countries with data protection legislation that requires user personal data to be deleted after some time, your account data will be automatically deleted after 7 years of inactivity. Inactivity is defined as not engaging with course content. After 7 years of inactivity, we will contact you with one month’s advance notice, to inform you that your personal data will be deleted from the computers on which it is stored, and to give you the option to request that we retain your personal data for another 7 years.
For users in all other countries, Best Academy will save your account data until you send us a request to delete your data by sending an email to: info@best2ss.com.
Best Academy may shorten the retention period for your personal data depending on the amount, nature and sensitivity of your personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, and the purposes for which we process your personal data. data, whether we can achieve these goals through other means, and applicable legal requirements.

Who do we share your data with?
We share certain data about you with teachers, other students, companies that provide services to us, our business partners, analytics and data enrichment providers, social media providers, companies that help us conduct promotions and surveys, and advertising companies that help us promote our services. . We may also share your data as needed for security or legal compliance. Finally, we may share data in other ways if it has been aggregated or de-identified or if we have your consent.
In some cases, we may collaborate with third parties to provide specific services. In these cases, it is ensured that there are security agreements that protect users’ data.

Users rights:
You have certain rights regarding the use of your data, including the ability to opt out of promotional emails, cookies, and the collection of your data by certain analytics providers. You may update or terminate your account from within our Services and you may also contact us for individual rights requests regarding your personal data. Parents who believe that we have inadvertently collected personal data about their minor child should contact us for assistance in deleting that information to: info@best2ss.com

We hope that this page will be a good basis for drafting a Best Academy privacy policy. This policy must be customized to fit What suits users’ rights.